15+
Years in Enterprise IT
1,700
VoIP Endpoints Migrated
30%
Infrastructure Cost Reduction
99.999%
Network Uptime Achieved
About
Executive Summary
I'm a transformational technology executive with a track record of leading enterprise IT operations from the ground up; from installing systems in the field to directing multi-state infrastructure strategy and standing up a full Managed Services division.
My focus is on making technology a genuine business advantage: reducing cost, increasing resilience, and building teams that can execute complex initiatives without disruption. I specialize in hybrid-cloud architecture, unified communications, cybersecurity governance, and AI-driven automation.
I bring both technical depth and business fluency, and I'm comfortable in a server room or a boardroom, and most effective when bridging the two.
Core Competencies
Areas of Expertise
Infrastructure & Cloud Architecture
Hybrid-cloud design spanning Azure, AWS, and VMware. Multi-site network modernization with SD-WAN, fiber redundancy, and high-availability switching.
Cybersecurity & Governance
End-to-end security programs including Zero Trust architecture, MFA enforcement, EDR deployment, IAM redesign, and DR/BC documentation.
Unified Communications
Enterprise VoIP and UCaaS deployments at scale. Avaya ACIS/ACSS certified with deep expertise in SIP, SBC, QoS design, and CRM/ERP integration.
AI & Automation Integration
Led enterprise adoption of ML-based alerting and predictive maintenance, cutting incident response times by 40% and mean time to resolution by 45%.
IT Strategy & Executive Leadership
Long-range technology roadmapping, multi-year capital planning, vendor strategy, and building multi-location technical teams with clear development paths.
Data & Business Intelligence
CRM/ERP integrations, Power BI dashboards, SQL-based analytics, and real-time KPI tracking to drive data-informed decisions across sales and operations.
Career
Professional Experience
IT Director & Head of Managed Services
Enterprise-wide technology leadership across IT operations, infrastructure, cybersecurity, cloud strategy, and managed services for a multi-state communications firm. Full ownership of technology strategy, architecture, budgeting, vendor relations, and team development.
- Launched and scaled a Managed Services division, generating new recurring revenue streams across multiple states
- Drove a 30% reduction in infrastructure cost through a hybrid-cloud transformation (Azure AD, AWS EC2, VMware ESXi, Linode)
- Executed a 1,700-user VoIP and unified communications upgrade with zero downtime across two data centers
- Implemented cybersecurity governance framework: MFA, EDR, IAM redesign, Zero Trust architecture, and DR/BC documentation
- Achieved 99.999% uptime via multi-site SD-WAN failover, redundant fiber, and high-availability switching
- Led AI-assisted monitoring adoption, reducing incident-response time by 40% and MTTR by 45%
- Integrated CRM/ERP with Power BI dashboards for real-time operational analytics across sales and service divisions
Installation & Service Technician
Enterprise-scale unified communications, VoIP, and network infrastructure deployments across diverse client environments.
- Earned Avaya ACIS and ACSS certifications
- Designed and optimized large unified-communications systems with integrated SIP, CRM, and ERP capabilities
- Authored company-wide installation standards that reduced post-deployment support incidents
Call Center Manager
Led outbound sales operations and the full lifecycle of call-center technology, analytics, and staff development.
- Built an in-house CRM with IP telephony integration enabling real-time analytics and performance reporting
- Created custom SQL-based analytics and Crystal Reports dashboards for data-driven sales management
Selected Work
Project Highlights
Cloud
30%
Hybrid-Cloud Modernization
Led full adoption of Azure AD, AWS EC2/S3, and VMware hybrid infrastructure. Reduced operational cost by 30% while improving availability and capability.
Communications
1,700
Enterprise VoIP Migration
Directed a 1,700-endpoint VoIP modernization initiative across two data centers with zero downtime and measurably improved system reliability.
AI / Automation
45%
AI-Driven Operations
Introduced ML-based alerting and predictive maintenance that reduced mean time to resolution by 45% and cut incident response time by 40%.
Network
99.999%
Multi-Site Network Modernization
Designed redundant LAN/WAN environments using SD-WAN, high-availability switching, and fiber redundancy — achieving five-nines uptime.
Technical Profile
Technology Stack
Infrastructure
Windows Server
Active Directory
VMware vSphere/ESXi
Hyper-V
Linux
Ansible
Cloud
Azure AD
Azure VM
AWS EC2 / S3
Akamai Linode
Hybrid-Cloud Design
Security
Zero Trust
IAM
MFA
EDR
DLP
DR/BC Planning
Automation
Python
PowerShell
Rust
C / C++
API Automation
Workflow Orchestration
Communications
Avaya IP Office
VoIP / SIP
UCaaS
Session Border Controller
QoS Design
Data & BI
Power BI
SQL
Crystal Reports
CRM / ERP Integration
Credentials
Education & Certifications
University of Miami
Bachelor of Arts, Business Administration
Coral Gables, FL · 2009
AWS
Certified Solutions Architect
Amazon Web Services
Avaya ACIS
Avaya Certified Implementation Specialist
Avaya
Avaya ACSS
Avaya Certified Support Specialist
Avaya
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